EXCHANGES + REFUNDS
Emaan strives to ensure that you are satisfied. We want you to love what you've ordered.
If something isn't right, let us know. We'll send you another colour, a new size or an entirely different style.
Please follow these 4 easy steps if you’d like to exchange or return something...
1. Check that you qualify for an exchange or refund
Exchanges allowed if:
- Clothes are not worn, in their original condition, with all tags attached and with the original receipt.
- No exchanges on: Sale items, books, CD’s, scarves, scarf liners, swimwear and accessories.
- Deliveries within Australia: Items must be returned to us within 14 days from the date on the receipt.
- Deliveries outside of Australia: Items must be returned within 14 days from the date your order was delivered to your address.
- Refunds are only given with the original receipt when the items purchased are found to be faulty.
Our trading policy complies with the Fair Trading Act 1999 and has been approved by Consumer Affairs Victoria (www.consumer.vic.gov.au).
2. Contact us to arrange the exchange or refund
Contact us to request an exchange or refund by phone or email:
Phone- +61 (03) 9386 6441
Please have the following details ready:
-Full name that the order was under
-Receipt number (on receipt)
-Order number (sent to you by email)
-For exchanges: What you would like to exchange your item/s with.
-For refunds: Description of the fault in the item/s.
3. Send the item/s back to us
Once the exchange or refund has been approved by EMAAN, please pack the items and post them to the following address:
338 Sydney Road, Coburg, Victoria, Australia, 3058
Include your full name in the sender details
Please pack an extra postal bag if it is an exchange.
4. The refund or exchange is issued once the items are checked
We will check the items and if they fulfill the criterion in step 1, the refund/exchange will be organised. Postage is only reimbursed for returns on faulty items.
You may also return the items in person
Bring your item/s and online invoice to the Emaan retail store at 338 Sydney Road, Coburg, within 14 days of the date on the receipt.